Phone ACCESSLine on 08452  777 778 for more information

The Welfare Rights Service offers free, confidential advice to anyone living in Angus on a number of issues such as:

• social security benefits,
• council tax,
• housing benefit,
• debt problems,
• employment problems, and
• homelessness.

The service also provides training and informal talks to other departments, voluntary organisations and local groups, and administers: the Blue Badge, Taxicard, Discretionary Housing Payment and TV licence schemes.

What sort of help can the Welfare Rights Service give me?

The welfare rights service can carry out a benefit check to ensure that you are receiving your correct benefit entitlement. They can also assist you in dealing with social security and can represent you at social security appeal tribunals.

Should you need advice about your housing benefit claim or your council tax bill, or if you are in dispute with your employer, they can advise on these matters too. 

I would have difficulty getting into Arbroath or Forfar. How do I get help?

Home visits can be arranged when you are unable to travel due to your disability or where you have child care difficulties. We can also arrange to meet with you in one of the social work area offices or give advice over the telephone.

Why is there a Welfare Rights Service?

Many people do not realise that they have an entitlement to benefit. Millions of pounds of benefits go unclaimed and it is often those most in need who miss out. A welfare rights officer will make sure that you know your rights and give you the correct information to a make an informed decision about claiming benefit.

Can welfare rights advise on things like matrimonial problems or wills?

No. The service cannot advise on issues normally dealt with by a private solicitor.

Can Welfare Rights represent me at court?

Yes, but we can only represent you in debt cases or with certain housing issues.

Who do I contact for further information?

There are Welfare Rights Officers based in Bruce House, Arbroath, and Carseview Office, Forfar - contact details are:

• Carseview Office
  Carseview Road
  Forfar DD8 3BT
  Tel: ACCESSLine 08452 777 778

Bruce House is not a public office, but a Welfare Rights Officer can be contacted by telephone.