Avoiding Cowboy Tradesmen

Need advice?

Call Consumer Direct on the number below.

 

If you look in phone directories for plumbers, electricians and other tradesmen you'll find lots of names and some quite flashy ads. But out of all those names how do you know which ones are reliable?

To help make sure you do find the right person for the job, follow these guidelines:

• Ask neighbours, friends and family for recommendations.

• Get at least three quotes from similar businesses.

• Make sure that quotes state what work is to be carried out, the fully inclusive price and when the work will start and finish.

• Do not pay any money for work unless you are satisfied the work is of acceptable quality. Get a neighbour, friend or relative to look over the work.

 

Angus Reputable Traders Scheme (ARTS)

This scheme, launched in April 2009, makes it even easier to find reliable businesses to your area.

To find out more about visit our Angus Reputable Trader Scheme page.

 

Faulty Goods and Shoddy Services

If things do go wrong when you buy something or have work don't just accept it, do something about it - it's your right to do so:

• Contact the person who carried out the work or trader.

• Tell them what is wrong and what you want them to do about it.

• Keep calm.

 

And If you're not satisfied with their response contact Consumer Direct on 0845 04 05 06 for free help and advice.

 

 

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