Need advice? Call Consumer Direct on 08454 04 05 06

If you look in phone directories for plumbers, electricians and other tradesmen you'll find lots of names and some quite flashy ads. But out of all those names how do you know which ones are reliable?

To help make sure you do find the right person for the job, follow these guidelines:

• Ask neighbours, friends and family for recommendations.
• Get at least three quotes from similar businesses.
• Make sure that quotes state what work is to be carried out, the fully inclusive price and when the work will start and finish.
• Do not pay any money for work unless you are satisfied the work is of acceptable quality. Get a neighbour, friend or relative to look over the work.

During 2007 a new scheme will be introduced to make it even easier - the Angus Fair Trading Scheme. Find out who is a member by visiting www.angus.gov.uk or checking at your local library or Access office.

Faulty Goods and Shoddy Services

If things do go wrong when you buy something or have work don't just accept it, do something about it - it's your right to do so:

• Contact the person who carried out the work or trader.
• Tell them what is wrong and what you want them to do about it.
• Keep calm

And If you're not satisfied with their response contact Consumer Direct on 0845 04 05 06 for free help and advice.